+358445538228
https://youtube.com/shorts/J3rw_9fa56k
Timestamps of procedure. Messaging have been freely shortened by ARM.
8.12.2024 ARM to Wolverine: Can't find adjustment screw from regulator. RIF shooting 0,76J. Contact tech support via support form from Wolverine website.
09.12.2024 ARM to Powair6: We have broken regulator.
10.12.2024 ARM contacting tech support via email: "We haven't received any answer" .
Hox! *Support tickets (responses) did not arrive through emails. So we changed to direct contact via email. (Messages came later).
10.12.2024 Wolverine Support to ARM: Redirecting you to technical side.
10.12.2024 Wolverine to ARM: Wolverine send direct message via email. Email is working between ARM and Wolverine. Received manual and video about opening regulator.
10.12.2024 ARM to Wolverine: Regulator is jammed. Can't get it open.
10.12.2024 Wolverine to ARM: Try opening it again. If it doesen't open let us know.
11.12.2024 ARM to Wolverine: Regulator isn't opening. We just bend our tools trying to open it. Any tricks?
11.12.2024 Powair6 to ARM: "Don't hesitate to contact if Wolverine redirects to us."
11.12.2024 ARM to Wolverine: Emails doesn't go through from ARM to Wolverine.
12.12.2024 Wolverine to ARM: Wolverine changes from ticket system to separate email. Wolverine authorize using pliers for opening.
13.12.2024 ARM to Wolverine: Video about using pliers. Didin't get it open. We suggest sending regulator to factory and have replacement.
15.12.2024 ARM to Wolverine: Status update. Tried with bigger pliers (image). Does not open.
16.12.2024 Wolverine to ARM: Can you send regulator to warranty center in Germany? Asking ARM shipping information.
16.12.2024 ARM to Wolverine: We can send. Here is our shipping information.
17.12.2024 Wolverine to ARM: Can you tell did regulator got stuck when opening bottle or not?
17.12.2024 ARM to Wolverine: Not seeing adjustment screw was problem first place. We got air leak when depressurizing replica. Turned bottle back. Now we have two problems; Missing adjustment screw and jammed regulator.
23.12.2024 ARM to Wolverine: Any update?
26.12.2024 Wolverine to ARM: Can you send regulator to Germany? Can I have your shipping information?
26.12.2024 ARM to Wolverine: Sure we can send. Where should we send it? Here is our shipping information.
26.12.2024 Wolverine to ARM: We make sure that warranty center is available and get back to you.
26.12.2024 ARM to Wolverine: We are ready to send when you are.
30.12.2024 Wolverine to ARM: Here is shipping information to Germany.
30.12.2024 ARM to Powair6: Status update. We are sending regulator to Germany.
30.12.2024 Powair6 to ARM: Thank you for update.
01.01.2025 ARM to Wolverine: We are sending it tomorrow.
03.01.2025 ARM to Wolverine: Package is shipped. Here is tracking code.
06.01.2025 Wolverine to ARM: Thank you!
13.01.2025 Packet has arrived to Germany (B.A.D).
17.01.2025 ARM to Wolverine: Any news about regulator?
19.01.2025 ARM to Powair6: Packet has arrived to Germany at 13th of january. We haven't heard anything about it. We are preparing to cancel order if this does not start to solve.
20.01.2025 Powair6 to ARM: Thank you for update. We are waiting for future update.
27.01.2025 ARM to Wolverine: We haven't heard anything.... We need solution for this problem ASAP or we have to cancel order.
27.01.2025 Wolverine to ARM: We send question to Warranty Center (BAD)
28.01.2025 Wolverine to ARM: Warranty Center has been unavailable due to sickness.
30.01.2025 ARM to Wolverine: Suggestion: How about if you keep broken regulator and we can have new one?
30.01.2025 ARM to Powair6: Status update about situation.
30.01.2025 Powair6 to ARM: Status update received.
30.01.2025 Wolverinte to ARM: We don't do replacement. We have only one technician in Europe that can work with MTW and he has lot of work in queue.